Service is Our Salesman

OUR PEOPLE + OUR TECHNOLOGY = THE BEST SERVICE & HAPPY CUSTOMERS

As a business partner with 100% focus on making our customers money, service obviously matters to Hartley Amusements. As a core foundation of everything that we do for our clients, Hartley Amusements utilizes the knowledge gained from years of experience and combines it with advanced, modern technology to assure our customers faster, higher quality service.

You can count on Hartley Amusements for two things: The highest professional standard in the industry and the skill to deliver our services successfully.

  • We understand that we cannot be a great organization without great people. Our trained technicians have the knowledge, skills and experience to offer you, our customers, with the highest level of entertainment and amusements opportunity.
  • We keep replacement equipment and parts in stock to reduce your downtime and ensure that profits are maximized.
  • We believe in FAST response time! Our staff is on-call and can be reached in a variety of manners.
  • We don't just dump equipment on you and expect you to understand how to maximize your company goals. Our Regional Managers and Marketing team are available to assist you.
  • We treat our customers as family, and family comes first. We will not shy away from going the extra mile to do what it takes to make you successful.
  • In the event of an emergency, we have a Hotline available to ensure that you are getting the treatment you deserve.
Service Procedures
  1. Technicians with hands-on experience as well as trade school technicians in order to give you professional service.
  2. Parts and replacement pieces in order to reduce your down time.
  3. Voicemail, pagers, cell phones, secretarial and answering services to provide you with the fastest response time to fix the problem.
  4. Route managers as well as regional sales and marketing personnel to help you attain your company goals.
  5. Our motto is "The Customer is #1 and we go that extra mile to make you happy!"
  6. Hot Line - to give you that special treatment when you have a special nee